Adobe Flash-based webcasts - events after September 2010

If you are having trouble with the video webcast, follow the steps below:

1. Review the Hardware and Software Requirements page to ensure that your computer has the necessary hardware, software and Internet connectivity to view the webcasts.


2. Do you have Adobe Flash Player 10 installed on your computer?  Check Adobe Flash Version If you do not have Flash Player 10, Update Adobe Flash Player


3. Do you have sufficient bandwidth on your Internet connection to view the webcasts?  Note that a broadband Internet connection of 300kpbs is required to view the video webcasts. 


4. Can you play Adobe Flash based webcasts from another source? 


5. Webcasts and Firewalls - Both your computer firewall(s) and your network firewall(s) need to support streaming of Flash media over ports 1935, 80, or 443. Check with your network administrator to ensure your configuration supports this.


6. Still Having Trouble - If you cannot play Flash video files from another source, please contact your system administrator for further troubleshooting support.

Troubleshooting Tips – For Mobile Devices - events after September 2010

Currently, iPad, iPhone, and iPod Touch users can stream AEI events to their mobile device.  Other mobile users can use the video or audio-only podcast option to download the event and transfer the media file to your mobile device.

Microsoft Windows Media-based Webcasts – webcasts prior to September 2010

1. For Macintosh users – AEI Windows Media-based webcasts are not supported in Macintosh. Many events offer downloadable mp3 files in addition to the video webcast.  These audio mp3 files are supported on the Macintosh.


2. For Windows PC users:
   
   
   1. Test your system
      Please test your system to make sure your computer is configured properly to view this webcast. If you are able to play the Windows Media "Test" Video, your system is ready. If you are unable to play the test video, continue to follow the test tips below until you can successfully play the test video.
   
   
   2. Is there a problem with your Internet connection?
      Try accessing other websites to make sure that there is not a problem with your Internet connection.
   
   
   3. Can you play webcasts from another source?
      Try playing a webcast from another source. If you can play video from another source and you still cannot watch the Webcast, please try the Webcast again later.
   
   
   4. Webcasts and Firewalls
      Some firewalls block access to webcasts. You can change the delivery protocol in your Windows Media Player to HTTP to avoid firewall problems. To change the transfer protocol to HTTP follow these steps: Start => All Programs => Accessories => Entertainment => Select Windows Media Player. In Windows Media Player: Select the "Tools" menu => "Options" => Select the "Network" tab. Deselect Multicast, UDP, TCP. Leave HTTP selected. Select OK and close Windows Media Player. NOTE: In order to receive webcasts using these deselected protocols you will have to reselect them. The steps to change the delivery protocol may vary based on the version of the Windows Media Player and version of your Windows operating system.
   
   
   5. Still Having Trouble?
      If you still cannot play the webcast after these steps, please contact your system administrator for further troubleshooting support.

Older AEI Webcasts(Webcasts from 2004 and before)

If you are having trouble viewing an older AEI webcast from 2004 or before you may need to install the ACELP.net audio codec. If you have installed Windows Media Player versions 9, 10 or later, you may need to install the ACELP.net audio codec on your computer. Download the ACELP.net audio codec now.

Download the ACELP.net Audio Codec now